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Getting the Most Out of Customer Care

Zaregistrujte se na webinář.

Join our Customer Care Webinar for a practical, behind-the-scenes look at how Clarivate Customer Care supports you across products and regions.

In this session, we will cover:

• The Customer Care case lifecycle — from intake to resolution
• How escalations and known issues are managed and communicated
• How we engage with and collaborate across our user community

This webinar is designed to increase transparency, align expectations, and support a consistent, high-quality support experience.

Target Audience: Customers using any Ex Libris solution who work directly with the Customer Care team and would like deeper insight into our support operations.