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UKSG webinar - Reporting for better budget allocation and improved user experience

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The digital revolution has changed the relationship between libraries/libra­rians and end-users. Many libraries have had to strengthen their digital presence to survive, especially over the last 12 months. Part of making libraries accessible and effective is to install tools that allow them to demonstrate and monitor the library’s impact on its users.

In this talk, Cristina Ruiz de Asua, academic librarian at Nescot College, will be discussing the importance of reporting and the key metrics you need to look out for, whether it is to identify bottlenecks, improve services or better allocate budgets. Cristina will also talk about the improvements on user experience she’s carried on during the pandemic.